The video identification takes place between you and an agent by the service provider IDNow. Here are some pointers how you can fix technical issues
The video identification usually takes around 20-30 Minutes. This time estimate assumes that you are quickly connected to the identification agent of our service provider IDNow and that the call runs smoothly.
If you're reading this, chances are that is not your experience. This page gives you pointers as to how you can attempt to solve your issue.
Generally most issues can be classified into these categories:
- You can't see or hear the agent
- The agent can't see or hear you
- You're not receiving the SMS when the agent sends it
Click on the link that best describes your situation for an in depth solution.
If your problem still is not resolved, feel free to contact our customer support via our support live chat or on our hotline +43 1 412 01 48.